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New Products

Electric Windlass 11mm long x 9.5mm wide

Electric Windlass 11mm long x 9.5mm wide

Electric Windlass 11mm long x 9.5mm wide across the warping drums. Metal and brass.

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0.74 / US$0.81

Large US type Balsa raft on stand 44mm x 25mm (pack of 1)

Large US type Balsa raft on stand 44mm x 25mm (pack of 1)

Large US type Balsa raft on stand 44mm x 25mm (pack of 1)

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4.50 / US$4.88

Medium British oval raft 31mm x 20mm (pack of 1)

Medium British oval raft 31mm x 20mm (pack of 1)

Medium British oval raft 31mm x 20mm (pack of 1)

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2.99 / US$3.24

Small oval British raft 27mm x 17mm (pack of 2)

Small oval British raft  27mm x 17mm (pack of 2)

Small oval British raft 27mm x 17mm (pack of 2)

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3.98 / US$4.32

Vosper MTB Hull Pack 670mm

Vosper MTB Hull Pack 670mm

Vosper MTB : A wood pack containing pre-cut major wooden component required to construct the hull only for the MM2062 plan, which is available separately.

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41.00 / US$44.42

Dashboard Instrument bezel chrome finish 6 mm dia ( Pack of 2)

Dashboard Instrument bezel chrome finish 6 mm dia ( Pack of 2)

Dashboard Instrument bezel chrome finish 6 mm dia ( Pack of 2)

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3.14 / US$3.41

Door with porthole. 16mm x 8mm (Pack of 8)

Door with porthole. 16mm x 8mm  (Pack of 8)

Door with porthole. 16mm x 8mm (Pack of 8)

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5.22 / US$5.66

Door with porthole. 45mm x 23mm (Pack of 2)

Door with porthole. 45mm x 23mm  (Pack of 2)

Door with porthole. 45mm x 23mm (Pack of 2)

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5.22 / US$5.66

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About Us

The Model Dockyard has been successfully catering to the needs of the scale ship modeller since 1987. We were the first UK mail order only business in the UK solely specialising in Scale Model ships and related items and thinking about it, we probably still are. Because of this specialisation, you won't find our shelves cluttered up with model aircraft, railways, TOYS or cars.

'Jack of all trades - Master of none' springs to mind!

Our Contact details:


The Model Dockyard
PO BOX 104, Redruth, TR15 9BJ, United Kingdom


Phone: +44 (0)1209 861733
Email: modeldockyard (at) outlook (dot) com
GB 501 3916 82

Open Monday thru to Friday 9:00am -1:00pm for telephone callers.
Mail order only. Sorry . As we do not have a retail premises, we cannot accept callers at this address

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. Stock levels are shown next to that item. Any item showing as having zero stock, will have a link to a page giving you an indication of the supply situation for that item or range.

After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

All prices are shown in pounds sterling and we only charge in Pounds Sterling. If you are paying by a credit or debit card, your card company will convert the Pounds Sterling transaction into your own currency at a rate prevailing at the time. As a guide, we also show our prices in US Dollars, but please note this is just a guide.

We accept Visa and MasterCard credit /debit cards or by a direct funds transfer to our bank. We are unable accept American Express or Diners cards. We do not charge your credit/ debit card until the order is ready to ship. Back ordered items are not charged until they are ready to be shipped.

Once you have completed your order you will receive an onscreen confirmation of order, as well as an email if you supplied a valid email address. This is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Ordering Quantities

All itemson this website are priced as single items unless shown otherwise in brackets, i.e. (2)

Shipping & Handling

We use three principal shipping companies. Within mainland UK, we offer either First Class post or UPS. Outside of the UK we offer Air Mail post, UPS and a International Economy ( within the EU only ) service. Delivery times quoted below are the average times taken for delivery, but are not guaranteed.

PLEASE NOTE THAT SOME OPTIONS HAVE RESTRICTIONS ON PACKAGE SIZE OR ON THE CONTENTS THAT WILL BE ACCEPTED. SO PLEASE READ THESE NOTES CAREFULLY.

UK First Class
InsuranceYes
Online TrackingNo
Size RestrictionYes. Packages larger than 610mm x 460mm x 460mm cannot be sent by Royal Mail and will be sent by UPS or Parcelforce depending on destination.
Delivery SpeedBetween 1 and 3 days average
Std Airmail
InsuranceYes
Online TrackingNo
Size Restriction500mm or 20 inches  maximum package size. If you select this option and you order any 1 metre lengths of timber, then these will be cut in half 
Delivery SpeedBetween 14 and 40 days
Priority Airmail
InsuranceYes
Online TrackingNo
Size Restriction500mm or 20 inches  maximum package size. If you select this option and you order any 1 metre lengths of timber, then these will be cut in half 
Delivery SpeedBetween 7 and 10 days although anything up to 30 days should be allowed
UPS Express Saver
InsuranceYes
Online TrackingYes
Size RestrictionNo size restriction
Delivery SpeedEurope : Between 1 and 5 working days. Rest of the World : between 3 and 10 working days
UPS Standard
InsuranceYes
Online TrackingYes
Size RestrictionNo size restriction
Delivery SpeedBetween 5 and 10 working days.


Delivery Schedule

We generally aim to despatch your order on the same day, or the next next working day, from when you place your order. If there is any reason why this is not possible, we will email you giving you a delivery schedule based on supply information provided by our supplier.

Back Orders

If your item is not in stock, we will back order it for you. However if we feel that supply of any out of stock item is likely to be excessive, and by this we mean longer than 4 to 6 weeks, then these items will be cancelled.

Tax Charges

For orders being shipped to the UK or the European Union, 20% VAT is added. VAT will be deducted from shipping destinations outside of the EU.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted and are held on a 100% PCI DSS level 1 compliant system before /during /after processing. They are not held in clear text on any web site.

Guarantee

Naturally, we want you to be satisfied with any purchase you may make from us and this is where our guarantee comes in. If for any reason the goods do no meet your expectations, you may return them within 7 days, unassembled and undamaged, for a full refund. (Excluding delivery charges). You are responsible for the return costs as well as ensuring that the goods are adequately insured against loss or damage while in transit back to us.

Damaged for faulty goods will be repaired or replaced by mutual agreement. Alternatively the goods should be returned for a full refund.

Reaching Us

If you need to reach us, please email us using the link on the store page. Alternatively, you can contact us at the address, phone number or email at the toip of this page.

Our opening hours for telephone callers are 9:00am to 1:00pm Monday thru Friday and we are closed during weekends and public holidays.

Privacy Policy

INTRODUCTION

In this privacy policy, "we" and "our" relates to The Model Dockyard "You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from The Model Dockyard or is making an enquiry.


HOW WE USE YOUR PERSONAL DATA


We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order


Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.


We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.


We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.


If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.

WHAT DATA DO WE HOLD?

We hold the personal data that you supplied in the course of placing your order or enquiry.


The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions, answers from questions in your checkout, attachment of images included in your emails to us, and potentially other information to ensure the successful completion of your order.


We may hold notes of our communication with you through different channels including, but not limited to: email and phone.


We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.

HOW WE HOLD YOUR PERSONAL DATA

We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.


If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.


Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.

CO-OPERATING WITH LEGAL AUTHORITIES

If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.

YOUR RIGHTS

If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.


You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.


You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.


You can exercise any of these rights by contacting us using the details below.


You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.

 

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm










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